Every UniRoku order is covered by a 30-day defective-product guarantee. If your remote arrives damaged or stops working within 30 days of delivery, send it back for a full refund or replacement. Returns are accepted for defective products only.
UniRoku accepts returns for defective products only. If your remote arrives damaged or stops working within 30 days of delivery, you can return it for a full refund or replacement.
Email support@uniroku.ca with your order number and a description of the defect. We'll confirm your return within 1–2 business days.
Pack the defective remote (original packaging if possible, batteries removed) and send it to our return address below. We cover return shipping for defective items. Keep your shipping receipt until your refund is issued.
Once your defective return is received and inspected (typically within 3–5 business days), your refund is issued to your original payment method. The product price is refunded in full, and we cover return shipping for confirmed defective items.
Questions? Email us at support@uniroku.ca